Terms and conditions of use
GENERAL CONDITIONS OF SALE ( or GTC)
These general conditions of sale are concluded between , on the one hand :
Bernard et cie Company DAM DOM
6, Place du Petit Pont
Registered with the RCS Paris under the number B309647840 since 1973 and hereinafter referred to as " Seller " or " site" or "we"
and other users , individuals or traders not professionals, major , or wishing to make a purchase on the website DAMDOM visible at http://www.damdom.fr hereinafter referred to as "customer " or "buyer" or "you".
These General Terms & Conditions ( GTC) govern the sale of any product or service offered on the site by the company damdom Bernard et cie . The company reserves the right to modify these terms and conditions in respect of the legislation.
The parties agree that their relations will be exclusively governed by this contract, to the exclusion of all other conditions.
Any order duly confirmed on the DAMDOM website implies total acceptance with no exceptions to these general conditions of sale.
If a condition is found to be lacking, it would be governed by the procedures in force in the area of distance selling companies which have headquarters in France . The Co Bernard et cie agrees to comply with all the provisions of the Consumer Code on distance selling .
These conditions aim to define the terms of sale between the seller and the user : products, pricing , ordering, payment , delivery and services.
Products offered for sale by DAMDOM are those appearing on the site damdom.fr day of visiting the site by the Customer.
Products are offered for sale within the limits of available stocks.
Custom products are products that require additional manufacturing phase , including updates to size , and generally any physical intervention on the jewelry to meet the Customer's order .
The products offered for sale are described and presented with the greatest possible accuracy . However, if errors or omissions were to occur in this presentation, DAMDOM responsibility could not be engaged. The photographs and texts illustrating the products are indicative only . Snapshots are subject to different visual assessment following resolutions, settings and screen sizes of the client. On the other hand , due to the presence of natural stones on some of our items, it is also impossible to guarantee that the stone you receive will be exactly the same as you saw on the site. These unique stones. If there was a noticeable difference we would suggest you to first see the ring that will be sent through a picture sent by email . Your validation will place order acceptance and shipment.
Our products are guaranteed for one year against manufacturing defects . Are excluded from the guarantee jewelry has been normal wear and tear ( including friction ) , misuse or accident . Jewelry scratched, yellowed , tarnished , blackened due to exposure to sun, sea water , to harmful for the money or the acidity of the skin at specific customer products are not covered by the one year warranty . The bonded or reported on jewelery (stones, beads fragile ) does not benefit from the guarantee. However, you can always consult our services by email so that we try to find a solution to your problem (cleaning , polishing , repair, transformation ) in this case you will be offered a quote , shipping and return your remaining supported.
Prices are and are payable only in EURO included , excluding the cost of all taxes and shipping . In case of change of current rates, taxes will be adjusted at the statutory rate without informing the customer .
Dam Dom reserves the right to change prices at any time but the price used to be that effective customer at the time of validation of the order.
The user declares to be aged at least 18 years of age and have the legal capacity or holds parental permission , allowing it to make an order on the site. The website reserves the right to request a photocopy of the identity card or parental permission.
The user acknowledges having read and accepted these Terms and Conditions before placing an order. Validating the order implies acceptance of these Terms .
It will be the potential buyer to complete the registration form (name surname address, delivery address and email address ) will allow it to determine their username and password in order to place an order in the future. These codes are personal and it should be kept in its sole use. An email verifying your email address will be sent upon registration . You should check your inbox readily accepts mails from our site.
Any order implies acceptance of the prices and descriptions of products available for sale.
Upon receipt of the order, we send an acknowledgment of receipt of the order by email . The command is designed to check the availability. If products are in stock , an email order confirmation is sent with a reminder of items given by the buyer , an order number and the probable date of delivery. We pledge to fulfill orders received within the limits of available stocks. Otherwise we will contact you by email or phone in some cases to inform you about the possible replenishment lead times .
In case of previous problems with the client ( default in the past or dispute arising before or during ) DAMDOM may not deliver an order .
Payment and Security
Payments are only accepted in Euro.
Are accepted: Carte Bleue, Visa, Mastercard
Cheques are not accepted .
Crédit Mutuel is the operator for credit card payments . Your personal information provided for obtaining payment never pass on our website but on the secure system SPPLUS MUTUAL CREDIT group where data is signed , encrypted and transmitted through SSL. Your payment is deemed valid after approval by the interbank network.
DAMDOM assumes items to their deposit with the carrier of choice for routing. The site can not be held responsible for delays due to strikes or particular events or disasters . Upon delivery , the customer must check the condition of the packaging and product compliance and make any reservations on the delivery note . This is a mandatory procedure for exchange or refund possible . The responsibility of the Co Bernard et Cie is no longer incurred after the receipt by the customer or the filing of a notice in the mail box .
Items are shipped in France, Max followed by letter or by Colissimo delivered with signature. In case of absence , a notice will be left in your mailbox .
The timeout shipping can not give rise to any cancellation of the order , no reduction in the price paid by the Customer, and no payment of damages, when the customer comes in 30 days working days following the receipt of the payment of the order.
Given the increase of internet fraud , DAMDOM reserves the right to request proof of identity to the client before sending the order. When ordering a record of the IP address, date and time are recorded. In the absence of this information problem will remain confidential and will be destroyed. If it proved a fraud attempt is made, the information will be provided to the competent authorities . To recall the notion of fraud see the article 313-1 of the Penal Code.
RIGHT OF WITHDRAWAL - TRADE - REFUND
The legislation of the mail offers the buyer a right of withdrawal extending to 14 calendar days ( excluding weekends and holidays) enabling him to return the product without justification. This right shall run from receipt of the item. After this period, the proceeds received will be considered accepted by the customer . Are excluded from this right in accordance with Article L 121-20 - 2 results ( excluding the right of withdrawal) or customized products made specifically for the client size .
To play the right of withdrawal , the jewel must not have been worn by the customer or by a third party and must be returned in its original packaging with a copy of the invoice by registered Colissimo delivered against signature. To improve our service we possibly thank you to inform us of the reasons for return.
Returned products worn, damaged, soiled or incomplete will not be exchanged or refunded.
Any return of goods , excluding withdrawal periods , requires the prior consent of DAM DOM and obtain a return authorization number issued by it to the Customer , which must be legibly inscribed on each parcel returned.
The return of goods is at the expense and risk of the Client and must be imperatively Colissimo delivered against signature or other mode of transportation but delivered against signature. Products returned by carrier without physical or inadequately shielded protection will be refused , so it is up to the Customer to ensure the protection and ensure the product or products returned during transport .
Return costs of the product are the responsibility of the Client, the cost of returning the new product also .
The Product will be exchanged within 30 days of receipt to the company DAM DOM
The package must be sent to the following address
6, Place du Petit Pont
If a delivery error was committed in relation to the order, the company DAM DOM will bear the cost of returning the Client on the basis of a lump sum of EUR 8 .
Shipping conditions by the customer of articles that may be reimbursed are identical to those of trade ( insurance and delivered against signature). Reimbursement will be made by check to the name and billing address of the buyer who placed the order within a maximum period of 30 days after receipt and validation of returned items.
PROTECTION OF YOUR DATA
DAM DOM recognizes the importance of protecting the privacy of its own users and customers, and undertakes not to disclose to third parties the information provided . These are confidential. They will be used by our internal departments for processing your order ( customer file) and to reinforce and personalize the communication and the product offer for customers DAM DOM (newsletter, promotions, ... ) .
Accordance with the law n ° 78-17 of 6 January 1978 relating to computers, files and freedoms, the processing of personal information collected on the site damdom.fr has been declared to the Commission national Data Processing and Liberties under the number 1723094. The customer has a right of access, modification , rectification and deletion of data. To exercise this right, the customer must send a letter to the following address:
6, Place du Petit Pont
All elements of the site damdom.fr , including photographs and text , may not be reproduced or copied, these elements are the exclusive property of Bernard et Cie Dam Dom .
Any total or partial reproduction of these materials is strictly prohibited without written permission of the Co Bernard et Cie Dam Dom .
The user who has a personal website and wishes to place, for personal use , on its own page a simple link to a page on our site, must request permission from the company Bernard and Co. Dam Dom . It will not be in this case an implicit affiliation agreement.
In all cases , any link, even tacitly authorized, must be removed at the request of Bernard et Cie Dam Dom .
If renvoyaient hyperlinks to other sites. The company Bernard et Cie DAM DOM disclaims any responsibility in case the content of these sites would contravene the legal and regulatory provisions in force.
The responsibility of Bernard et Cie DAM DOM can not be held liable for any inconvenience or damage arising from the use of the Internet , including interruption of service, external intrusion or presence of computer viruses, or any act classified force majeure, in accordance with the law .
The photographs, texts , information and characteristics reproduced and illustrating the products presented are not contractual . Consequently, the responsibility of Bernard et Cie DAM DOM can not be held liable for errors or omissions in any of these photographs, texts, information or product specifications or in case of change of product characteristics by suppliers.
In case of force majeure, the company Bernard et Cie DAM DOM disclaims any liability for any breach of its contractual obligations eg internal or external strike, fire , disaster , failure of servers ( internal or external) and generally any event does not allow the efficient execution of orders.
These terms and conditions are subject to French law.
In case of dispute , the company Bernard & Co. is committed to seeking by all means an amicable agreement . If it could not be resolved in this way , the court will be the Commercial Court of Paris Quai de Corse ( 75)
The invalidity or unlawfulness of any provision of these Terms and Conditions will not take away the invalidity of such conditions , the clause to be inserted in place of the void that is in force .